FAQ
Frequently Asked Questions
My Account & Orders
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You will get an email confirmation with your order information and order ID as soon as your order is placed successfully.
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- To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
- Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at doubled@peaceinchaos.in we will see what we can do to help.
Payments & Safety
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We accept all forms of payment, including cash on delivery.
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All prices listed are inclusive of shipping and taxes. There are no hidden charges involved.
Shipping & Delivery
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All our orders are shipped from our fulfillment centre located in Mumbai.
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The fastest domestic courier service provider, BlueDart Air, handles the majority of our packages. Our shipping aggregator ensures that the most powerful courier partner ships your item as soon as possible for other pincodes.
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We deliver all our orders Pan India.
We do not ship internationally as of now.
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We provide Free Shipping on all orders Pan - India
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All orders are shipped out within 24 hours after being received. Kindly allow us 2-5 working days for your order to be delivered.
Returns, Exchanges & Refunds
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We have an Exchange Policy of 5 days from the date of receiving the product. To initiate an exchange, please write to reachus@peaceinchaos.in or on Whatsapp within 5 days of receiving the item. Keeping in mind the hygiene requirements for our goods, each exchange that is received will be subjected to a quality check by our team before being either accepted or rejected for exchange. We reserve the right to not accept a return if;
- The product/s are returned after use
- The products are damaged
- The products do not have all the tags -
Please send an email with the order number and images proving the flaws to reachus@peaceinchaos. After confirmation, our team will send you an email mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
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We do not have a return policy due to the limited quantities we produce. Hence, all orders are final and we do not provide any refunds.
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If you wish to exchange any item from your order, kindly note that there will be an exchange processing fee of Rs.250. This charge covers the logistics and operational costs associated with processing exchanges
Our team will reach out to you within 24 hours regarding your Exchange. -
Please send an email with the order number and images proving the flaws to youreachus@peaceinchaos. After confirmation, our team will send you an email mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you
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Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days
For any other queries that are not listed here , you can mail us at reachus@peaceinchaos.in or contact us through the form below